Delivery Information
At Peony & Lotus, we are committed to providing a smooth and reliable delivery experience for our valued customers. Please review the following information to understand our delivery process, timescales, and related policies.
Delivery Times
Shipping Options
Tracking Your Order
Delivery Address
Delivery Issues
Orders are typically processed within 2 business days. Please note that processing times may vary during peak seasons or for custom-made items.
After processing, delivery times vary based on your location and chosen shipping method. Standard shipping usually takes 5-7 business days, while expedited shipping can be faster, 1-2 days after processing
We offer the following shipping options:
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Standard Shipping (5-7 days)
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Expedited Shipping (3-5 days)
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UK Next Day (Order before 12pm)
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Our standard shipping option provides cost-effective delivery within a reasonable timeframe.
If you need your order to arrive more quickly, choose our expedited shipping option during checkout for a faster delivery service.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.
Please ensure that you provide an accurate and complete delivery address during checkout. We are not responsible for delays or issues caused by incorrect or incomplete delivery information.
In the rare event that your order is delayed, lost, or arrives damaged, please contact our Customer Support team at customersupport@peonyandlotus.co.uk. We will work diligently to resolve the issue and ensure your satisfaction.